90 DAYS MONEY BACK GUARANTEE 
In addition to Australian consumer rights, SSS FZ PTY LTD also offer its own 90-Day Money Back Guarantee Policy on Full Body Massage chairs  . This is a “voluntary” policy above and beyond your Australian Consumer Rights and is only applicable to All sales made Online or by Phone without trying the Product prior to Purchase.

We trust that all request for returns are made in good faith. If, however, we have reason to believe that this policy is being abused or that a return is otherwise not being made in good faith for whatever reason, we reserve the right to refuse to accept any returns under this policy. Our decision is final.

Please note that all refunds are limited to the purchase price paid for the massage chair less delivery ,installation ,decommission and return costs.

No refunds for the shipping/delivery cost incurred by us will be made. The customer will also be responsible for the cost of shipping the item safely back to our nominated warehouse.

No refund will be made if the massage chair returned to us arrived without the original packaging and in anyway damaged.

All returned items must be in as-new saleable condition, including all packaging, instruction manuals and accessories.

Please note:  All Returned items will be subject to a restocking fee of 25% of the item’s final selling price. The re-stocking fee covers costs incurred by us for processing the order, warehouse handling charges and other related costs like decommissioning and Commissioning of the goods by our Technical Personnel to the Item ready for sale again.

No refund will be made if the item/prodcut returned to us arrived without the original packaging and in anyway damaged.

All returned items must be in as-new saleable condition, including all packaging, instruction manuals and accessories.

Furthermore, change of mind is not an acceptable reason for return of any goods under any circumstances.

DEPOSITS FOR ORDERS PLACED IN PERSON

Any deposit paid towards a product purchased or ordered in person including at a permanent showroom, mobile showroom, exhibition, trade show, field day, promotional event, temporary display, shopping centre display or other sales location is accepted as confirmation of the customer’s order and commitment to complete the purchase.

This applies where the product price, model, colour, specifications, optional features, delivery arrangements, promotional benefits, inclusions or any other terms have been discussed, negotiated or agreed upon with the customer.

Once the deposit has been paid and the order has been accepted or confirmed by SSS FZ PTY LTD, the deposit is non-refundable if the customer cancels the order due to a change of mind. This includes circumstances where the customer:

• no longer wants or requires the product;
• finds the same or a similar product at a lower price elsewhere;
• changes their preferred model, colour or specifications;
• experiences a change in personal or financial circumstances; or
• is otherwise unable or unwilling to proceed with the agreed purchase for reasons unrelated to any failure by SSS FZ PTY LTD.

The non-refundable deposit condition will be disclosed on, or incorporated into, the applicable quotation, sales order, order confirmation, invoice, receipt or other sales documentation.

Nothing in this clause excludes, restricts or modifies any consumer right, guarantee or remedy that cannot lawfully be excluded under the Australian Consumer Law. Where a product fails to comply with an applicable consumer guarantee, is materially different from its description, or SSS FZ PTY LTD is unable to supply the agreed product, the customer’s rights and any entitlement to a remedy will be determined in accordance with the Australian Consumer Law.