Shipping policy
DELIVERY AND INSTALLATION
DELIVERY RATES
Delivery is free to NSW, VIC, QLD, SA and ACT.
Delivery to WA, NT and TAS is charged at the rate shown at checkout before you pay.
Very remote addresses, or properties with difficult access, may need extra arrangements; if so, we'll contact you before delivery.
When using our network of Courier Partners for delivery ,The Massage Chair will be delivered to the most accessible point of entry on the ground level and it is recommended that two able bodied persons are present to move the Massage Chair inside the premises.
If you are not sure we would be able to reach your location you can contact us at info@hibodmassagechairs.com.au or call 1300 GET MASSAGE (1300 438 627)
DELIVERY TIME
Most orders arrive in 2–5 business days. For massage chairs, our team will contact you after purchase to arrange a delivery time, with tracking provided where available.
INSTALLATION FOR MASSAGE CHAIRS
Free installation is included within 50 km of the Sydney, Canberra, Melbourne and Brisbane CBDs, and of our Gold Coast showroom in Southport. Our team delivers, assembles and positions your chair, then checks it is working before leaving.
Outside these areas, your chair arrives ready for easy assembly (usually just attaching the leg section), with phone or video-call help from our team. Professional installation by a local installer can be arranged for an additional fee, quoted on request.
CARRIER AND ADDRESSES
We will not be held responsible for delays, damages or losses by the postage carrier.
We will not be responsible for incorrect addresses. If items are returned to us by the carrier as unable to deliver you will need to repay the shipping cost to have it reshipped to you at a valid postal address.
OUR DELIVERY SERVICE
Your order will be delivered to you by our expert hiBOD delivery service. Our delivery guy will contact you before delivery for a delivery appointment.
ACCESS AND DIMENSIONS
If you are unsure whether your door or staircase offers sufficient space for the Chairs to be delivered , ask for the conditions or dimensions of our massage chairs. Contact us at info@hibodmassagechairs.com.au
or call: 1300 GET MASSAGE (1300 438 627) If desired, you will receive a brief explanation of the use of the massage chair during assembly.
DO YOU ALSO DELIVER ON FLOORS?
If the massage chair has to be assembled on the first or second floor, this is possible. In that case, the delivery area must be accessible via an elevator or a suitable staircase.
CAN YOU TAKE MY OLD MASSAGE CHAIR BACK WITH YOU?
In some cases, this is possible. Ask for the conditions. Contact us at info@hibodmassagechairs.com.au or 1300 GET MASSAGE (1300 438 627)