Warranty
hiBOD Massage Chair Warranty & 90-Day Trial
Shop with confidence knowing your hiBOD massage chair is backed by Australian warranty support, long-term service assistance and our 90-day in-home trial on eligible online purchases.
Our warranty and support programs are designed to give you confidence before, during and after your purchase.
Warranty at a Glance
Platinum Warranty – Selected hiBOD Massage Chairs
Selected hiBOD massage chair models are supported by our Platinum Warranty, which may include:
- Up to 10 years structural frame coverage
- Up to 5 years covered parts
- Up to 5 years labour
- Australian customer and technical support
Warranty coverage varies by model. Please refer to the specific warranty terms below or contact hiBOD to confirm the coverage applicable to your massage chair.
Gold Warranty – Selected hiBOD Massage Chairs
Selected hiBOD full-body massage chairs may include:
- Up to 5 years covered parts
- Up to 3 years labour
- Australian customer and technical support
Specific warranty periods and conditions vary by product.
Portable Massage Products
Selected hiBOD portable massage products may include:
- Up to 2 years structural warranty
- Up to 1 year covered parts
- Return-to-base service where applicable
Please refer to the individual product warranty for complete coverage details.
Australian Warranty & Support
Long-Term hiBOD Service Support
Purchasing a massage chair is an investment in everyday comfort and relaxation, and our commitment does not end when your chair is delivered.
hiBOD provides Australian-based customer, technical and warranty support for eligible products.
Service and repair support is available for eligible hiBOD full-body massage chairs, with selected models supported for extended periods depending on the applicable warranty plan.
For assistance, please contact our team:
1300 GET MASSAGE (1300 438 627)
Email: info@hibodmassagechairs.com.au
What Does the hiBOD Warranty Cover?
hiBOD warranties provide coverage against eligible defects in materials and workmanship under normal use, subject to the warranty applicable to your specific product.
Depending on your model and warranty plan, coverage may include:
- Structural components
- Covered mechanical components
- Covered electrical components
- Replacement parts
- Labour during the applicable labour warranty period
- Customer and technical support
Warranty coverage begins from the original date of purchase and applies to the original purchaser unless otherwise required under Australian Consumer Law.
The product must be operated and maintained in accordance with the supplied user manual and care instructions.
What Is Not Covered?
Unless otherwise required by Australian Consumer Law, warranty coverage generally does not include:
- Normal wear and tear
- Cosmetic deterioration through normal use
- Fabric fading, discolouration, pilling or general upholstery wear
- Damage caused by misuse, abuse or neglect
- Damage caused by improper installation or handling
- Damage occurring during unauthorised transportation or relocation
- Damage caused by electrical surges or inappropriate power supply
- Damage caused by fire, flood, water, corrosion, weather or other environmental conditions
- Alterations or repairs performed by unauthorised persons
- Damage resulting from failure to follow operating or maintenance instructions
- Products purchased from unauthorised sellers
- Accessories or enhancements unless specifically covered
Please refer to the complete Warranty Terms & Conditions below for full details.
How to Request Warranty Support
If you experience an issue with your hiBOD massage chair, our team is here to help.
Step 1 – Contact hiBOD
Call 1300 GET MASSAGE (1300 438 627) or email info@hibodmassagechairs.com.au.
Step 2 – Provide Your Purchase Details
Please have your proof of purchase, massage chair model and serial number available where possible.
Step 3 – Troubleshooting & Assessment
Our support team may ask you to complete basic troubleshooting or provide photographs, video or other information to assist us in identifying the issue.
Step 4 – Service Authorisation
If your massage chair requires further assessment, repair or return, our team will provide instructions and, where required, a Return Authorisation Number.
Please do not return a product without prior authorisation.
Step 5 – Repair, Parts or Other Resolution
Where an issue is covered under the applicable warranty, hiBOD will arrange the appropriate warranty solution in accordance with the warranty terms and Australian Consumer Law.
90-Day In-Home Massage Chair Trial
Experience a hiBOD Massage Chair at Home
Eligible brand-new hiBOD full-body massage chairs purchased online may qualify for our 90-Day In-Home Trial.
This gives eligible customers the opportunity to experience their hiBOD massage chair in their own home before making a final long-term decision.
How the 90-Day Trial Works
The trial is available on eligible products and is subject to the complete 90-Day Trial Terms & Conditions.
Eligibility may depend on:
- The massage chair model purchased
- The method of purchase
- The condition of the returned chair
- Retention of original packaging
- Retention of accessories, manuals and documentation
- Compliance with the return authorisation process
Returning a Chair Under the 90-Day Trial
If you decide that your eligible hiBOD massage chair is not right for you, please contact us before arranging any return.
A Return Authorisation Number must be obtained before the chair is returned.
The massage chair should be returned with:
- Original packaging
- Accessories
- Remote controls or tablets
- Power leads
- Manuals
- Guides
- Other items originally supplied with the product
A 9.5% restocking fee applies under the current 90-Day Trial terms.
Return freight and associated transport costs are the responsibility of the customer unless otherwise required by Australian Consumer Law.
Additional terms and exclusions apply.
Products Excluded From the 90-Day Trial
The 90-Day Trial does not apply to all hiBOD products.
Certain products, including selected portable massage products and other excluded models, may not qualify.
Please check the applicable product page or contact our team before purchasing if the 90-Day Trial is important to your decision.
Call 1300 GET MASSAGE (1300 438 627) for confirmation of eligibility.
Your Rights Under Australian Consumer Law
Our hiBOD warranties and optional 90-Day Trial are provided in addition to any rights and remedies available to consumers under the Australian Consumer Law.
Nothing in our warranty or trial terms is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.
Where Australian Consumer Law provides greater protection than the terms of our voluntary warranty, your statutory consumer rights continue to apply.
Frequently Asked Questions
How long is the warranty on a hiBOD massage chair?
Warranty periods vary depending on the hiBOD massage chair model purchased. Selected models include extended structural, parts and labour coverage. Please review the warranty information for your specific product or contact our team for confirmation.
Does the hiBOD massage chair warranty include labour?
Selected warranty plans include labour coverage for a specified period. Coverage varies by model and warranty plan.
What happens if my massage chair needs repair?
Contact the hiBOD support team on 1300 438 627. We will help diagnose the issue and advise you of the appropriate service, repair or warranty process.
Is hiBOD warranty support available in Australia?
Yes. hiBOD provides Australian-based customer and warranty support for eligible products in accordance with the applicable warranty terms.
How does the 90-Day In-Home Trial work?
Eligible brand-new full-body massage chairs purchased online may qualify for the 90-Day In-Home Trial. Conditions, exclusions, restocking fees and return freight requirements apply.
Do I need to keep the original packaging?
Yes. If your massage chair qualifies for the 90-Day Trial, we strongly recommend retaining all original packaging, accessories, manuals and other supplied items for the entire trial period.
Who pays the return freight under the 90-Day Trial?
Under the current trial terms, return freight is generally the responsibility of the customer, subject to Australian Consumer Law.
Need Warranty or Service Support?
Our Australian hiBOD team is here to help with warranty questions, troubleshooting, product support and service enquiries.
Call 1300 GET MASSAGE (1300 438 627)